Cleveland Clinic Medicine Institute Recognized as Patient-Centered Medical Home


Cleveland Clinic’s Medicine Institute has been recognized as a Physician Practice Connections® – Patient Centered Medical Home™ (PPC® – PCMH™) by the National Committee for Quality Assurance (NCQA). Earning this recognition places Cleveland Clinic among an elite class of health care providers.

Patient Centered Medical Home is a model of care meant to strengthen the physician-patient relationship: focusing on the development of long-term doctor-patient relationships instead of episodic care. The model includes a physician-led team that provides all the patient’s health care needs and, when necessary, arranges for specialty care with other qualified physicians. A medical home also improves the medical experience for patients by offering flexible scheduling and expanded hours.

“By promoting collaboration and coordination of care, we’ve been successful in connecting patients with physicians and staff during all phases of their care,” said Dr. Michael Rabovsky, MD, Vice Chair of the Medicine Institute. “Receiving the NCQA medical home recognition confirmed that we are headed in the right direction and creating a more responsive, patient-centered model of healthcare that meets our patients needs”

In northeast Ohio, many hospital systems have already begun to incorporate medical home components such as an Electronic Medical Record (EMR) and Care Coordinators into their daily practice. Cleveland Clinic implemented EMR more than eight years ago, enabling physicians to actively collaborate and exchange information to ensure appropriate coordination of care throughout a patient’s life.

MyChart, Cleveland Clinic’s secure, online patient-centered recording tool, connects patients to personalized health information at any time. The tool alerts patients to important, institutionally-determined health-related reminders to help them better plan the details of ongoing health care, promoting shared knowledge and enhanced patient education.

Acknowledging that multiple access points are essential to a strong healthcare system, the Clinic recently implemented “same day access.” Same day appointments now account for 1/3 of the Clinic’s primary care appointments.

“Sharpening our focus on the medical home model of care can greatly improve the patient experience, ability to communicate access to healthcare continuum and improve the efficiency of the American health care system,” states Dr. David Bronson, President, Cleveland Clinic Regional Hospitals, Board Chair of American Medical Group Association and member, Board of Regents of the American Academy of Physicians. “By continuing to focus on innovation, healthcare information technology, and physician teamwork and collaboration, we can impact health outcomes for our patients.”

In order to ensure ongoing care for patients, Cleveland Clinic is implementing disease registries of patients who need regular follow-up. Members of each care team proactively reach out to patients to ensure appropriate follow-up.

Improving communication and better coordinating care between a patient’s primary care physician and specialty providers can help minimize misunderstandings, reduce potential readmission-related issues and improve the overall quality of care.

About Cleveland Clinic

Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit multispecialty academic medical center that integrates clinical and hospital care with research and education. It was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. About 2,100 full-time salaried physicians and researchers and 11,000 nurses represent 120 medical specialties and subspecialties. In addition to its main campus, Cleveland Clinic operates nine regional hospitals and 15 Family Health Centers in Northeast Ohio, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Cleveland Clinic Canada, and opening in 2012, Cleveland Clinic Abu Dhabi. In 2009, there were more than 4.6 million visits throughout the Cleveland Clinic health system and 170,000 hospital admissions. Patients came for treatment from every state and from more than 100 countries.

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