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Language Enrichment Programs

Cleveland Clinic offers a variety of language enrichment programs to bi-lingual employees or to those who would like to become more proficient in speaking a foreign language to better communicate with patients of other cultures.

Learn about our language enrichment programs:

Spanish for Healthcare Professionals

Spanish for Healthcare Professionals trains non-Spanish healthcare professionals with functional Spanish skills to better communicate with Spanish speaking employees and patients. The program has been designed to improve basic communication with Limited English Proficient employees, patients, families and caregivers.

The course covers basic expressions, hospital expressions, emergency room and nursing terminology, medical terminology and case studies.

Spanish for HealthCare Professionals benefits include:

  • Higher quality healthcare to Limited English Spanish Speaking patients
  • Better communication between clinicians, patients and families
  • Clearer instructions and explanations from clinicians to patients
  • Fewer misunderstandings and less confusion and frustration
  • Higher patient trust and world-class patient experience
Accent Modification Program

The Accent Modification (Reduction) Program was designed to benefit clinicians who speak English as a Second Language (ESL). The program was created to improve communication skills.

The program includes an In-depth evaluation consisting of an individualized treatment plan and post-treatment evaluation. The program typically contains 10 sessions but this may vary depending on individual needs and severity levels. The program also provides materials, equipment and supplies for implementation, treatment and evaluation of the program.

The Accent Modification (Reduction) benefits include:

  • Higher quality healthcare to patients
  • Better communication between clinicians, patients and families
  • Clearer instructions and explanations from clinicians to patients
  • Fewer misunderstandings and less confusion and frustrations
  • Higher patient trust and world-class patient experience
Vocational English as a Second Language

Vocational English as a Second Language (VESL) is designed to assist English Language Learners (ELLs) by enhancing their workplace English-language skills. The program is designed to improve the English speaking, listening, and reading skills of ELLs.

The course, developed with support from Human Resources, includes curriculum that has been customized to be as job-focused as possible. This course includes:

  • Baseline language skills assessment
  • Curriculum from the Quantum Leap Pad System
  • Cleveland Clinic healthcare vocabulary and terminology
  • Personalized tutoring sessions
  • 12 monthly language training sessions
  • Final language skills assessment
  • Graduation

The program will serve as “bridge” to the School At Work Program currently provided at Cleveland Clinic.

The Vocational English as a Second Language Program benefits include:

  • Ability to communicate effectively in English with nurses, patients, guests and staff
  • Increase in participants’ abilities to read information needed to perform the job effectively
  • Increase in participants’ confidence to speak English on the job, including the ability to ask, answer most common questions and ask for clarification in English
  • Increases the participants’ abilities to report information to a supervisor in English
Would you like more information?

To learn more, contact the Office of Diversity & Inclusion at 216.445.7323.